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Evaluation of the support of selected betting providers over time
The chart documents how sports-interested respondents in Germany assess the customer support of selected betting providers across two measurement points — March 2024 and May 2025. Twenty-one providers are listed alongside a "none of the above / don't know" category.
Tipico holds the top position at both points, rising from 15% in March 2024 to 19% in May 2025. bwin ranks second in both waves, moving marginally from 7% to 8%. ODDSET holds third place with a stable 6% across both periods. sportwetten.de moves from 4% to 6%, matching ODDSET's May 2025 level. The large majority of providers cluster between 1% and 3% at both measurement points. The share of respondents unable or unwilling to attribute strong support to any provider decreases from 58% in March 2024 to 49% in May 2025. Most providers in the lower tier record either no change or a shift of one percentage point.
Source
Source
ONE8Y
Survey period
Survey period
03/15/2024 - 05/28/2025
Survey country
Survey country
Germany
Sample
Sample
n=2,820 people interested in the sport (top 2 on a 4-point scale), on March 15, 2024 (n=1,163) and on May 28, 2025 (n=1,657)
Question
Question
Which of the betting providers you know offer the best support? (multiple answers possible; aided answers)